General Troubleshooting 

Messed up Numbers/Currency 
If you are in another country that uses a currency other than dollars (Germany, for example), Demise should work just fine.  However, there have been some reports of problem with some German and Swiss versions of windows where some of the numbers are displayed improperly.  If you experience this problem, you will need to switch the currency format to US while playing Demise. 

Microsoft Office 
It has been reported that the Microsoft Office toolbar can greatly interfere with Demise.  If you have this up, be sure to unload it if you are having any problems running Demise. 

GPFs & Video Problems 
90% of all GPFs in Demise are caused by old MUSIC or DISPLAY drivers.  To get the latest drivers, please contact the manufacturer of your Sound/Video card either by phone or on the Internet.  A good technique for testing Video Driver incompatibilities is to install the 800x600x16 (or 256) color driver that comes with windows.  If the errors do not persist while using this driver, the problems are more than likely the drivers you have for your display card. 

Fonts 
If, for some reason, you have removed the Courier New font from your system (which comes with Windows 3.1), some text may not appear correctly or not at all (especially in the information box).  To correct this, simply reinstall the Courier New font or select another Proportional font in the Options section from the Main Menu. 

64K Colors 
Some players running in 64K colors will see no maze or monster pictures while playing (which, of course, means that the game is not playable).  Because there has been no standard set for 64K colors, quite a few drivers will not work with Demise at this color level.  There isn't much that one can do except for switch to either 16 Million (TrueColor) Colors, or 256 Colors.  I apologize for this, but it's out of my hands. 

Black/No Pictures 
Not all Video Drivers are completely compatible with the Windows StretchBlt API call, which takes a bitmap and stretches it to a certain size.  If you run into the problem of blank or black pictures, you need to set the No StretchBlt option in the Options panel from the Main Menu to True.  This will cause the graphics to be displayed at default size and not resize themselves to the screen.  This option will not help 64K Color problems. 
 

Technical Support  
If you encounter a problem that you cannot resolve by reading the manual or the On-Line Help lessons, then contact our Technical Support representatives directly. You may call, write, or fax us with your questions, or contact via Internet E-mail: demisebugs@vbdesigns.com. 

If you choose to write, fax, or e-mail us with your problem, please include detailed information about your computer system, the version of Demise you are running (found in the About dialog box inside Demise), and a detailed explanation of your problem. Please include your address and day & night telephone numbers should we need to provide you with additional information or direct technical support. 

Regardless of whether you are calling, writing, faxing, or e-mailing there is a technical support form included with the game to help you gather the needed information. SUPPORT.WRI was installed in the Demise directory and can be accessed using Windows Write or other Windows word processors that can read Write (wri) files. This file allows you to fill in the blanks so that you have the information ready when you call, or you can print out the completed form and mail, fax, or e-mail it to us. 

This is the basic information we will need when you contact us: 

• Name 
• Phone (Day) 
• Phone (Night - Ok to call until - time zone) 
• Address 
• City, State, Zip 
• Version of Windows 
• Version and Date of Demise (found in About dialog box) 
• CPU 
• RAM memory 
• Hard Disk Space 
• Video Board - make and model 
• Screen Resolution 
• Number of Screen Colors 
• Sound Card 
• A detailed description of the problem and what preceded the problem. 
• Does the problem occur every time?